Return, Exchange & Cancellation Policy

We take great pride in our reputation for excellent customer service & customer satisfaction. We always ensure our customers are 100% satisfied with our service and product quality. If for any reason you are dissatisfied with your purchase, we'll assist you promptly.

 

Category Coverage of Return, Exchange & Cancellation Policy
Contact lenses 14 calendar days from the day the package was delivered
Wigs 7 calendar days from the day the package was delivered
Skin Care 7 calendar days from the day the package was delivered
Makeup Accessories 7 calendar days from the day the package was delivered

 

Reasons

Applicable

Category

Applicable Action Action to be taken Charges?
Wrong product sent / Damaged product All stated above

Exchange

  1. Email us order number and the photo of the product.
  2. You keep the product and we will send you the product again.
n/a
Defective product All stated above Exchange
  1. Email us order number and the photo of the product for more information.
n/a
Missing parts/items All stated above Exchange
  1. Email us order number and we will re-send again.
n/a
Change of mind / Wrong item ordered All stated above Cancellation
  1. Email us order number and/or the item you want to change to.
  2. Refund will be done in 2-3 working days.

$0.30 charge by Paypal + 10% restocking fee (convert to store credit)

Exchange 
  1. Email us order number and the item you want to change to.

Before shipped - n/a.

Return
  1. Email us order number.
  2. Returned item must be in original/unsused/unopened/sealed condition.
  3. We will provide you the return address.
  4. Send with registered post.
  5. Refund will be done in 2-3 working days after confirmed received
10% restocking fee, exclude incurred postage & returned postage to be borne by customer.
Not as expected/ Not fit All stated above Return
  1. Email us order number.
  2. Returned item must be in original/unsused/unopened/sealed condition.
  3. We will provide you the return address.
  4. Send with registered post.
  5. Refund will be done in 2-3 working days after confirmed received.
10% restocking fee, exclude incurred postage & returned postage to be borne by customer.
Received late All stated above Exchange
  1. Applicable to product shipped with express shipping.
  2. Postage to be refunded as store credit.
n/a

 

*For item under exchange, replacement with other same value item or Refund only can be done if the same item is out of stock.

*We advise you to email us to find out more about the product if you are unsure or do intensive research before ordering.

 

 


 

 

Good news! Countries available for local return facility

 - United States & Canada 

 

-  What does this mean?

You can now return to our facility in US with cheaper postage.

 

*We are looking for partners to handle our return packages. If you are from Turkey/ Italy / Spain / Germany / France / United Kingdom, feel free to email to [email protected]/ [email protected]

 

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