Shipping Information

Rate is quoted in USD & other currencies are subjected to currency exchange fluctuation. Get the latest exchange rate here.

 

Countries

DHL Global Mail

1st 0.1kg

DHL Express

<0.50kg

Fedex

<0.50kg

UPS

<0.50kg

Aramex

<0.25kg

Aramex Registered

<0.50kg

EMS

<0.50kg

Free Express Free Aramex

Free Aramex Registered

Free DHL Global Mail

USA $4.50 $10 - $30 $15 (<0.50kg) $10.50 $33 $90 or more $80 or more $70  $60
Canada $4.44 $10 - $30 $15.50 (<0.50kg) - $33 $90 or more $80 or more - $60
United Kingdom $4.44 $15 $20 - $10.50 $10.50 $31 $90 or more $80 or more $70 $60
Australia $6.96 $13 $15 - $10.50 - $31 $80 or more $70 or more - $60
New Zealand $4.44 $13 $15 - - - $31 $80 or more - - $60
Russia $3.95 - $20 - - - $42 - - - $60
Germany $4.44 $15 $20 - $15 - $31 $90 or more $80 or more - $60
France $4.44 $15 $20 - $15   $31 $90 or more $80 or more - $60
Portugal $4.44 $15 $20 - $15 - $31 $90 or more $80 or more - $60
Denmark $6.96 $15 $20 - $22 - $42 $90 or more $90 or more - $60
Switzerland $4.44 $15 $20 - - - $31 $90 or more - - $60
Spain $4.44 $15 $20 - $15 - $42 $90 or more $80 or more - $60
Sweden $4.44 $15 $20 - $22 - $31 $90 or more $90 or more - $60
Norway $6.96 $15 $20 - - - $42 $90 or more - - $60
Finland $6.96 $15 $20 - $22 - $42 $90 or more $90 or more - $60
Countries

DHL Global Mail

1st 0.1kg

DHL Express

<0.50kg

Fedex

<0.50kg

UPS

<0.50kg

Aramex

<0.25kg

Aramex Registered

<0.50kg

EMS

<0.50kg

Free Express Free Aramex

Free Aramex Registered

Free DHL Global Mail

Poland $4.44 $15 $20 - $22 - $42 $100 or more $90 or more - $60
Japan $4.44 $11 $14 - - - - $80 or more - - $60
Singapore $3.50 $5 $7 - $6.50 - $16 $30 or more $20 or more - $60
Saudi Arabia $3.95 $15 $20 - - - $31 $100 or more - - $60
Qatar $3.95 $15 $20 - - - $31 $100 or more - - $60
Turkey $4.44 $15 $20 - - - $42 $100 or more     $60
Puerto Rico $4.44 $15 $15 - - - - $110 or more - - $60
Belgium $4.44 $15 $20 - $15 - $31 $100 or more $80 or more - $60
Netherlands $4.44 $15 $20 - $15 - $31 $90 or more $80 or more - $60
Italy $6.96 $15 $20 - $15 - $42 $90 or more $80 or more - $60
Austria $6.96 $15 $20 - $15 - $42 $100 or more $80 or more - $60
Hungary $3.95 $15 $20 - $22 - - $100 or more $90 or more - $60
Czech $3.95 $15 $20 - $15 - - $100 or more $80 or more - $60
Romania $4.44 $15 $20 - $22 - - $100 or more $90 or more - $60
Brazil $4.44 $15 $20 - - - $42 $110 or more - - $60
Chile $4.44 $15 $20 - - - $42 $110 or more - - $60

 

 


 

 

Estimated Delivery Time Frame (Exclude Saturday & Sunday and Processing Time):

Areas   Working Days
North America > 15 - 20
South America & East Europe > 20 - 25
North, West & Middle Europe > 15 - 20
Middle East > 20 - 25
South East Asia > 10 - 15
South Asia > 20 - 25
East Asia > 10 - 15

 

 

 


   

 

 

Estimated Delivery Time Frame in working days (Exclude Saturday & Sunday and Processing Time):

Areas  

FedEx / DHL Express/ UPS/ TNT/

Aramex (+1~2 days)

Aramex Registered EMS
North America > 3 - 5 10 - 15 (US only) 6 - 12
South America & East Europe > 4 - 8 - 10 - 15
North, West & Middle Europe > 4 - 6 10 - 15 (UK only) 6 - 12
Middle East > 4 - 6 - 10 - 15
South East Asia > 1 - 3 - 7 - 15
South Asia > 3 - 6 - 7-  15
East Asia > 3 - 5 - 7 - 15

 

 


Others

Wigs/Kigurumis/Costumes - Via China Post (registered post), EMS or Express Shipping.

EOS toric lenses/Lensmam sclera lenses - Via K-Packet (Korea registered post) or EMS.

 

 


IMPORTANT NOTES

1.  All transit times are subject to Customs Clearance, transport conditions, weather conditions, volume of mail traffic and etc.

 

2.  International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the Responsibility of the Recipient.

 

3.  For any broken during the delivery process, we will resend to you again once we receive the picture from you. Accident might happen sometime, however, we will ensure items are packaged with full protection.

 

4. We usually declare packages in low value, such as $50 and below. If you want us to declare in specific value, feel free to contact us for discussion.

 

 


Common FAQ

 

Q: What are the things to take note?

For Registered Post (DHL Global Mail/ K-Packet/ China Post) - 

 

For Express Shipping (Fedex/ DHL Express/ EMS/ TNT/ Aramex/ UPS) - 

 

Q: How fast do you ship my order?

We will normally ship your order within 1 - 4 working days (exclude Saturday, Sunday & Public Holiday in Malaysia, same as below), depends on the longest processing days of your ordered products, you can find it in the product description. E.g. you order a pair of Dolly Eye Circle black (1 - 2 working days to process) and a pair of Stella Eyelashes (3 - 4 working days to process). So we will ship in 4 working days. Working days exclude Saturday, Sunday and Malaysia's Public Holiday, see our Latest News.

 

Q: How much is the shipping cost?

For actual value, you can refer to the above table or get the shipping cost in Shopping Cart.

 

Q: When will you give me tracking number?

Tracking number will be normally given in 1 - 3 working days (exclude Saturday, Sunday & Public Holiday in Malaysia) after order was shipped.

 

Q: How to track my package?

More information in Track and Trace.

 

Q: What if my package is lost?

It is very unlikely happened to express shipping. If your package is shipped by DHL Global mail and you did not receive it withing the said time frame (read Shipping Information), please write to us immediately so that we can re-send to you and claim from the shipper. Package is considered lost when there is no tracking information in the tracking website. 

 

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