Shipping policy
- Processing -
Generally we take 3-4 business days to process the order except below products
| Products | Processing Days |
|
Toric (for astigmatism), hyperopia & high prescription contact lenses (-10.00 & above) |
4 - 8 weeks |
|
Brand Acuvue, Airsoft, Air Optix, Alcon, Bausch & Lomb, Biofinity, Biomedics, Clariti, Dailies, Freshkon, Freshlook, Kazzue, Miacare, Coscon, SEED *If the contact lenses fall in above category, the above processing days shall apply. |
5~10 business days |
| Hair Wigs | 5~7 business days |
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- Shipping -
We have 2 warehouses which they are in Malaysia & China, so products may be shipped separately. Not to worry, tracking number will be provided for each package sent.
Shipping may be combined sometimes and you may not see the delivery time frame during checkout. In such case, we will ship with Standard/Economy Shipping and the below shipping time shall apply.
| Country / Region | Estimated Shipping Days |
| United States | 15 ~ 25 business days |
| Canada | 20 ~ 30 business days |
| South America | 30 ~ 40 business days |
| Europe | 15 ~ 30 business days |
| Australia & New Zealand | 15 ~ 20 business days |
| Middle East | 15 ~ 20 business days |
| South East Asia | 10 ~ 15 business days |
| Rest of Asia | 15 ~ 20 business days |
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Notes:
1. The delivery time frame is based on the best ESTIMATION. All transit times are subject to Customs Clearance, transport conditions, weather conditions, the volume of mail traffic and etc.
2. International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the Recipient.
3. Estimated delivery time frame EXCLUDE processing time (found in product description).
4. Please provide a contact number, postal code and buzz code (if any) in the shipping address. DO NOT enter P.O Box address. Delivery is usually done from Monday to Friday, working hours only.
5. Please contact us if the package did not reach within the mentioned delivery time frame, else we will not be able to perform an investigation with the shipper. We will not entertain any claim after such a period.
6. It’s the buyer's responsibility to track the package, please track regularly.