Help Center

Each product has different processing time frame, please refer to the processing time as stated in the product description. 

If you need the product urgently, feel free to email us to discuss.

Sorry to hear that in such as case. If you do not receive your order, please contact us immediately, we will perform search and investigation with shipper. Once confirmed, we will either refund or resend your order.

Exchange is applicable when you received defective or wrong items, please send us the photo of the received items and we will send you replacement with the original shipping method.  Replacement with other same value item or refund only can be done if the same item is out of stock.

We originated from Malaysia but we ship to most of the countries in the world.

Yes we do! To buy one of our e-gift cards, please click here.

Our e-gift cards, this is only valid to use online and will be sent to you electronically via email.

Your gift card should appear in your emails within 24 hours of purchasing. If you have still not received it, please check junk/spam folder. If to no avail, please email us.

No, you can only use one promotional discount in each individual order.

If you’ve purchased a product with us on pre-order, we will always state the processing time frame in the product page. You are always feel free to email us to check after the mentioned processing time frame.