Help Center

Each product has different processing time frame, please refer to the processing time as stated in the product description. 

If you need the product urgently, feel free to email us to discuss.

Sorry to hear that in such as case. If you do not receive your order, please contact us immediately, we will perform search and investigation with shipper. Once confirmed, we will either refund or resend your order.

Exchange is applicable when you received defective or wrong items, please send us the photo of the received items and we will send you replacement with the original shipping method.  Replacement with other same value item or refund only can be done if the same item is out of stock.

We originated from Malaysia.

Yes we do! To buy one of our e-gift cards, please click here.

Our e-gift cards, this is only valid to use online and will be sent to you electronically via email.

Your gift card should appear in your emails within 24 hours of purchasing. If you have still not received it, please check junk/spam folder. If to no avail, please email us.

No, you can only use one promotional discount in each individual order.

If you’ve purchased a product with us on pre-order, we will always state the processing time frame in the product page. You are always feel free to email us to check after the mentioned processing time frame.

Sorry to hear that. It could be several reasons,

1. Card issuer/ bank Denied - Card issuer/ bank refuse to complete the payment. Kindly contact with your card issuer / bank for authorization this particular transaction

2. Your card issuing country is different from your shipping address or you are using the card not in issuing country.

3. Card declined due to insufficient fund, invalid card type (Amex & Discover).

Yes of course. You will receive payment receipt from the payment provider after making payment. Please check spam/junk folder if you do not get it. Kindly take note you shall confirm your order items and shipping address on the order confirmation sent by us, instead of the payment provider.

Our name appeared in the payment receipt/ credit card statement shall be UNIQSO Holdings Pte. Ltd. or UNIQSOSG.

Sezzle allows you to split your entire online purchase with minimum spend amount $50 into 4 interest-free payments, over 6 weeks with no impact to your credit.Read here for more information.

You can link debit/credit cards, bank accounts, and prepaid cards to your Sezzle account. 

Debit and credit cards, as well as a bank account, can all be used to place orders. Prepaid cards can't be used to place orders, but you can use them to pay off orders!

Visit Sezzle now if you have any doubt.

We will send tracking number and link to you after the shipping. Please check junk/spam folder if you do not get it. From the email, you can click the link and it will bring you to the tracking site. 

Please take note of the delivery time frame and sometimes it may be delayed 2-5 working days due to unforeseen circumstances such as sudden hike in mail volume traffic, custom clearance, bad weather and etc. 

If you do not receive it in mentioned time frame, feel free to email us for checking. Shipper may take 2-7 working days to revert to us. In the same time, you can contact the shipper directly and provide the tracking number to them for faster response.

Sorry to hear that, we will confirm with the shipper in such circumstances. And once confirmed, you can choose to refund or reship your order. Please inform us if you do not receive the package within 2 weeks of the mentioned delivery time frame, else we will not be able to track the package and it will be deemed delivered.

Sorry to hear that. Most of the time, we shall be able to redirect the order shipped with express shipping, for a given fee which is about $20 ~ $25. For order shipped with economy shipping (DHL Global Mail) or standard shipping (DHL Direct / Aramex Registered), we offer the below options.

1. For repeat customer, you just need to pay the shipping again.

2. For new customer, you just need to pay 50% of the items value + shipping.

You shall take the processing time frame (can be found in product description) into the consideration, this is on top of the delivery time frame. The delivery time frame of DHL Global Mail, DHL International Direct & Aramex Registered is based on best estimation, it may reach you earlier or late, it's highly affected by mail volume traffic, weather condition and etc. If you need the package urgently or for important event, please use Fedex or DHL Express.

• The delivery time frame is based in best ESTIMATION. All transit times are subject to Customs Clearance, transport conditions, weather conditions, volume of mail traffic and etc. 
• International shipments may subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the Recipient.
• Estimated delivery time frame EXCLUDE processing time (found in product description).
• For express shipping, please provide contact number, postal code and buzz code (if any) in the shipping address. DO NOT enter P.O Box address.
• Delivery is usually done from Monday to Friday, working hours only.
• Please contact us if the package did not reach within the mentioned delivery time frame, else we will not be able to perform investigation with shipper. We will not entertain any claim after such period.
• It’s your responsibility to track the package, please track regularly.

If you’re an International customer and no one is home during delivery then your parcel may also be left with a neighbour, in a safe place or alternatively, with your local post office.

Custom and Import charges are charged once an item has arrived in its destination country. Unfortunately, we have no control over what these charges are, as Custom and Import policies vary from country to country. We would advise that you find out what these charges may be before you place your order. 

Yes, you can have your order delivered to a PO Box Address with DHL Global Mail and DHL International Direct, if your area is deemed safe. Else we will not hold liable it the package is stolen.

Please refer to the processing time frame in the product description, it is different from the delivery time frame you see when selecting shipping method during checkout. 

We normally take 2-3 working days to ship colored contact lenses (most) orders.

Route Package Protection provides protection for shipments that are Lost (Stuck In Transit), Stolen (Marked As Delivered), or Damaged (during transit)

You can file for a claim in 3 ways:-

1. Confirmation email
2. Route app
3. Route website

More details can be referred at https://help.route.com/hc/en-us/categories/360001552774-Resolve-Issues and https://help.route.com/hc/en-us/articles/360041131194-Route-Package-Protection-Policies

1. Request made within 1 calendar day after order was placed - FULL refund minus $0.30 charged by Paypal.
2. Request made before shipped - $0.30 charged by Paypal + 10% restocking fee + shipping
3. Request made after shipped - Please see Return policy.
4. Custom made items such as toric contacts, hyperopia contacts, cosplay contacts, costumes, fashion-T/ and kigurumi are not allowed to be cancelled. You can view the Cancellation Tab in product description.

Exchange is applicable when you received defective or wrong items, please send us the photo of the received items and we will send you replacement with the original shipping method.  Replacement with other same value item or refund only can be done if the same item is out of stock.

1. For order after shipped, contacts can be returned at buyer's cost and 90% refund will be granted, exclude shipping. Returned item must be in original/ unused/ unopened/ sealed condition.
2. Request to return or exchange shall be emailed to us within 7 calendar days from the day the package was delivered.
3. We advise you to email us to find out more about the product if you are unsure or do intensive research before ordering.

Please use registered post (with tracking number) if you would like to return the item.

For US/ Canada buyers

Megu Ri - Uniqso

14693 Whittridge Dr 

Winter Garden, 

FL 34787

United States

For other countries

Uniqso

3A, Jalan Impian,

Taman Impian Ehsan

Seri Kembangan Selangor 43300 

Malaysia

*Good news! We are looking for partners to handle our return packages. If you are from  US/ Canada, Turkey/ Italy / Spain / Germany / France / United Kingdom, feel free to email to ask@uniqso.com, we will pay for your service! 

For cancellation before shipping, you will receive refund notification via email and shall receive the refund in your origin payment method within 7 working days.

For return after shipping, we can only refund to you once we confirmed receipt of the returned package. And you will receive refund notification via email and shall receive the refund in your origin payment method within 7 working days.

Where is my order confirmation?

Once you have placed an order, you should receive an email confirmation sent to the email address you provided at checkout. If for some reason, you did not receive this email, please check your spam/junk folders.

If you still cannot find this, please log into your account to check that your order was initially processed, and if you are still having problems please contact us!

If you do not open the lenses container, please refer to the expiry date printed on the lable.

If you open the lenses container, you shall dispose within the said period listed in the "Replacement Period" in product description, example 12 months. You can wear as many times as you want. Please dispose within the replacement period or after the expiry date on the label, whichever comes first.

Please also take note that the 12 months replacement period is a maximum period you can use. After you opened the lenses, it depends on the frequency you used. It's wear and tear product, the more frequent you use, you shall dispose it in shorter period time frame. The longest you can use is 12 months. Says you used it every day, then we advise you to dispose it within 3 months.

Yes, this is to verify that your have ordered the correct prescription. The improper wear and care of contact lenses can cause eye infections that can lead to serious, long-term damage, including vision loss.

This is needed for buyer from the US. The most efficient way is to email your prescription slip to us together with your order number or fill up the form here.

You can provide us a copy of your valid prescription written by eye care professionals. You can either scan or snap a picture of your written prescription. Once the prescription is received, we will keep the record for you, you can check out anytime without the need to re-upload again.

Yes even if you have perfect eye sight. The improper wear and care of contact lenses can cause eye infections that can lead to serious, long-term damage, including vision loss.

You are advised to visit eye care professionals from time to time to ensure you order the correct prescription.

a. OD and OS

They are abbreviations for oculus dexter and oculus sinister, which are Latin terms for RIGHT EYE (OD)and LEFT EYE (OS).

Your prescription also may have a column labeled "OU." This is the abbreviation for the Latin term oculus uterque, which means "both eyes."

Your eyeglass prescription contains other terms and abbreviations as well. These include:

b. Sphere (SPH)

This indicates the amount of lens power, measured in diopters (D), prescribed to correct nearsightedness or farsightedness. If the number appearing under this heading has a minus sign (–), you are nearsighted; if the number has a plus sign (+) or is not preceded by a plus sign or a minus sign, you are farsighted.

The term "sphere" means that the correction for nearsightedness or farsightedness is "spherical," or equal in all meridians of the eye.

c. Cylinder (CYL)

This indicates the amount of lens power for astigmatism. If nothing appears in this column, either you have no astigmatism, or your astigmatism is so slight that it is not really necessary to correct it with your eyeglass lenses.

d. Axis

This describes the lens meridian that contains no cylinder power to correct astigmatism. The axis is defined with a number from 1 to 180. The number 90 corresponds to the vertical meridian of the eye, and the number 180 corresponds to the horizontal meridian.

If an eyeglass prescription includes cylinder power, it also must include an axis value, which follows the cyl power and is preceded by an "x" when written freehand.

The axis is the lens meridian that is 90 degrees away from the meridian that contains the cylinder power.

No worries, sometimes this may due to the difference in temperature. You can put the bottles/blister in solution in a container and soak the container in hot water, it shall be unstuck then. You can below watch this for better understanding.

Sorry to hear that, and no worries, please read our replacement policy in section RETURN, EXCHANGE & CANCELLATION.

1. Cleansing by dropping few drops of disinfectant onto lenses
2. Rinsing
3. Soaking in the sterilized lens cases.

While contact lenses are safely used by millions of people every day, they do carry a minor risk of infection that is associated with unsafe usage. Shockingly 40% of the consumers were found engaged in handling contact lenses even without washing their hands which multiplies the risk of contagious outbreaks. This must not however, intimidate the users of contact lenses. Over 30 million people wear contacts in US alone and luckily only about 4 in every 10,000 wearers are affected by contact lens related infections every year

This is a bitter truth, yes. Unsafe & unhygienic usage may lead to permanent blindness, affecting 1 out of every 500 people. Mixing your contact lenses with water, failing to thoroughly disinfect them and continuing to wear them past the expiry are some of the major factors that contribute to the contraction of acanthamoeba keratitis. Acanthamoeba Keratitis can be as damaging as losing your vision permanently. The virus is quick enough to devour the cornea within 24 hours- too quick to be detected.

First and foremost, make sure your contact lenses are purchased from a reliable source that deals in branded and authentic contact lenses. Fake contact lenses run the risks of horrendous injuries since these cannot be claimed anywhere for incurring the damage. They are manufactured using substandard materials that fade the dyes. What worse, the uneven/jagged edges of fake contact lenses may scar the cornea.

Follow one rule of thumb. “When in doubt, take out”. Contact lenses should remain comfortable in eyes. If you find growing redness, inflammation or any unusual symptom; remove your contacts immediately. A new pair of lenses usually takes 5-7 minutes to adjust. Any discomfort that extends this, is not worth taking the risk for.

Modern day contact lenses are made from advanced material that remain supple & moist for longer duration. They are made under state of art laboratories that maintain supreme health standards. People who have had bad experiences in past with contacts are now being benefitted by them. Due to innumerable choices & options, contact lenses are the most resorted vision correction medium. Make sure you disinfect your plastic discs daily only with a pharmaceutical multi-purpose solution. Although these are no rub solutions, rubbing your lenses once in a while significantly reduces the risk of infections by eliminating bacterial growth.

As a last note, we want to emphasize on the importance of “eye exams & follow ups”. Routine visits to your doctor once every year is mandatory even if your eyes seem to work just fine. 

Yes, you can use formula Spherical Equivalent to convert the cylinder power to prescription power. . 

*We have lenses for astigmatism too, it's called toric lenses.

A Spherical Equivalent is a set of two numbers, one value for each eye, that gives you an estimate of your eyes' refractive error.  It is not the most accurate number for most people as it does not include the astigmatism component.  The Spherical Equivalent is calculated as follows:

The axis is removed

• The axis is not part of the calculation for spherical equivalent at all. It completely disappears.

The cylinder is divided by 2

• The cylinder power is only present in a particular direction. In other words, it is only present in half the lens. When attempting to combine the cylinder with the sphere, your doctor must take this into account by only taking half of the cylinder.
• Because cylinder powers only come in steps of -0.25, it is possible that when it is divided by 2, that the number does not end in a multiple of -0.25. That is where your eye doctor’s professional judgement comes into play to decide which closest multiple of -0.25 will be the most appropriate for you based on many different considerations.

The sphere and the 1/2 cylinder are combined

• The sphere and the cylinder are then added together to give you the equivalent sphere.

An example of this would be:

Glasses Prescription 

Theoretical Spherical equivalent:

Other Uses of Spherical Equivalent

Calculating the spherical equivalent has many practical uses. Eye doctors are skilled at performing these calculations for many different things, including:

1. Order spherical contact lenses for you

Whether its for color contact lenses or clear ones, contact lenses for astigmatism are more expensive and can create fluctuations in vision if the contact lenses are not stable on your eyes. If you have a small amount of astigmatism, your eye doctor may take the spherical equivalent of prescription to order you regular (spherical) contact lenses.

2. If your ‘Cylinder’ number is too high for contact lenses

In this case, your doctor would not be taking the true spherical equivalent, he/she you would be applying the same principles in order to drop your ‘Cylinder’ number down to the highest available ‘Cylinder’ power for contact lenses for astigmatism. I.e, if your cylinder is -3.25 but your doctor wants to put you in a contact lens that has a maximum cylinder correction of -2.75, he/she will have to apply the principles of the spherical equivalent in order to do so.

3. To help you adjust to your new glasses prescription

If your eye doctor detects a large change in your cylinder, it is not uncommon for them to reduce the cylinder using the principles of the spherical equivalent in order to help you adjust to your new glasses. New glasses containing a large change in cylinder can cause symptoms of eyestrain, dizziness and headaches.

When Not To Use Spherical Equivalent

Remember that the higher your ‘Cylinder’ number is in the original prescription, the worse your vision will be through the Spherical Equivalent.

Generally speaking, if your ‘Cylinder’ is higher than -1.00, your eye doctor will most likely advise against using the Spherical Equivalent to order contact lenses, as the vision will be too greatly affected. Also remember that using your spherical equivalent with any amount of ‘Cylinder’ in your glasses prescription will result in some amount of blurriness. If you’re that person who cannot tolerate any blur in his/her vision, do not allow your Spherical Equivalent to be used for your contact lenses. You will not be happy with the outcome.

If you have astigmatism and you’re interested in ordering color contact lenses, speak with your eye doctor about what he/she can do with the numbers in your prescription in order to help you out.

Using A Contact Lens Prescription Online

Once an eye doctor has issued you a valid contact lens prescription, you can then use it to order contact lenses in stores or online. Depending on the website you chose to buy your contact lenses from, you may or may not have to provide the website with your prescription (depending on the regulations governing the site).

Regardless of whether you have to provide your contact lens prescription or not, it is always extremely important to only use a valid contact lens prescription to order contact lenses. 

Wanna calculate your own? Try here.

All our brands colored or clear contacts are certified by International body such as ISO (under 13485) and CE and they are approved by Korea FDA (also known as KFDA). They are manufactured under strict process before allowed to place in the market.

And some brands such as Acuvue, Bausch & Lomb, Coopervision are FDA approved.

Prescription of color contacts is different than prescription of glasses. Therefore; you should have a fresh prescription in hand before placing an order for prescription colored contacts.

Contrary to this, if you are looking for non-prescribed (power 0.00) colored contacts, you only need to choose the right pair of colored contacts.

If you have astigmatism; you definitely need “Toric contact lenses”.

We should understand the following before choosing colored contacts.

a. Water content

Refers to the ratio of quality of water in the lens and the the total mass of the lens. Water content determine the characteristics of the lens, water content can be divided into:

1. Low water content  <42%
2. Middle water content 42% to 60% 
3. High water content > 60%.

The higher water content, the more flexible the lens are, it is easier to deform in hand. In contrast, the lower the water content, lens are easier to form in hand.

If water content is too high, the lens will reduce the moisture as it absorbs water from the eyes, causing discomfort to the eyes. If water content is too low, it will result in poor oxygen permeability, causing dryness to your eyes too, because oxygen is passing through the water content.

IDEAL water content should be between 50% - 60%, but it varies among people. Experts recommend contact lenses with high water content to those eyes are easily to get dry.

b. Diameter

It is the size of the lens. The bigger size of diameter, the more obvious the big eyes effect. Basically bigger diameter lens needs higher percentage of water content because water tends to be absorbed faster. You may notice that majority of the big eyes lenses (16mm) have 42% and above water content.

c. Base Curve

It is the center area of the curvature of the lens. Basic rule to select Base Curve is: it should not be tight. Experts advise common Base Curve are between 8.3 to 8.9.  This helps it fit your cornea more comfortably since some corneas are "steeper" or "flatter" than others. The higher the base curve number the "flatter" the curvature of the cornea.

d. Center Thickness: 

It is the thickness of center of contact lens. Experts remind those who have astigmatism, should select slightly thicker lens.

e. Oxygen Permeability:

It refers to the ability of oxygen permeate to eyes. Oxygen permeability varies from every type of lens, it depends on the material and thickness of lens. Generally the greater the diameter of the lens, the greater the coverage, oxygen permeability will be relatively poor.

Base curve values have similarity like our clothes size. Thus, wearing a base curve of 8.6 in one brand of contact lenses do not mean it will be the same in another. Different materials of the contact lenses do affect the base curve as well.

So, the best option is to get the trial contact lens to try it own personally before purchasing. Generally, the contact lens that slides downwards while wearing indicate the base curve is too loose. Then, you should try the steeper base curve. E.g if you are using BC 9.0 (flatter) but sliding downwards in your eye, then change to BC 8.6 (steeper).

A good fitting of soft contact lens wear in the eyes should have movements of ~1-1.5mm each time you blink. To promote tears exchange and oxygen transmission. Thus, if you wear BC 8.4 lenses that shows no movement in the eye, then you ought to change to BC 8.8. You can seek your contact lens practitioner advise on the fitting. :]

If you are new to contact lenses, we strongly advise you to get a small diameter as start, so that you will get use to it. You may choose from 15mm and below. 

If you are experience in wearing contact lenses, you can choose any diameter lenses. Take note that huge diameter lenses such as 22mm (aka sclera lenses) may not fit everyone well, even though you are expert in handling contact lenses.

You can select your power from the drop down list, it's same power for both lenses. For mix of power, please choose 1 from the drop down list and key in 1 in the column below the drop down list. Please check stock availability in the drop down list 1st. Just like below.

• If it's out of stock, it will prompt out of stock notice.
• If the power is not shown, it means we do not have that power.
• If there is no column shown below the Select Power, it means power comes in same per pair, so you have to get 2 pairs for different prescription.

Now this is a rare problem; and it should not happen frequently. As long as you are disinfecting your colored contacts using multi-purpose solution (not the saline solution) and replacing your lens case every three months, it is not possible that you face burning feeling on wearing your colored contacts. Please follow below steps

1. Use eye drops to ease the symptoms
2. Try another days

Actually, contact lenses deposit substances they come into contact with. This includes perfumes, skin lotions, soaps and lints etc. Always handle your colored contacts with clean hands and use lint-free towels and oil free soaps and moisturizers.