Return, Exchange & Cancellation

We take great pride in our reputation for excellent customer service & customer satisfaction. We always ensure our customers are 100% satisfied with our service and product quality. If for any reason you are dissatisfied with your purchase, we'll assist you promptly.

 

Category Coverage of Return, Exchange & Cancellation Policy
Contact lenses 30 calendar days from the day the package was delivered
Wigs 7 calendar days from the day the package was delivered
Skin Care 30 calendar days from the day the package was delivered
Makeup Accessories 7 calendar days from the day the package was delivered

 

Reasons

1. Wrong product sent / Damaged product

Applicable Action - Exchange

Charges - n/a

 Action to be taken - 

1. Email us order number and the photo of the product.
2. You keep the product and we will send you the product again.

 

2. Defective product

Applicable Action - Exchange

Charges - n/a

 Action to be taken - Email us order number and the photo of the product for more information.

 

3. Missing parts/items

Applicable Action - Exchange

Charges - n/a

 Action to be taken - Email us order number and we will re-send again.

 

4. Change of mind / Wrong item ordered

a. Applicable Action - Cancellation

Charges - $0.30 charge by Paypal + 10% restocking fee.

 Action to be taken - 

1. Email us order number and/or the item you want to change to.
2. Refund will be done in 2-3 working days.

 

b. Applicable Action - Exchange

Charges - Not applicable if it's not shipped.

 Action to be taken - Email us order number and the item you want to change to.

 

c. Applicable Action - Return

Charges - 10% restocking fee, exclude incurred postage & returned postage to be borne by customer.

 Action to be taken - 

1. Email us order number.
2. Returned item must be in original/unused/unopened/sealed condition.
3. We will provide you the return address.
4. Send with registered post.
5. Refund will be done in 2-3 working days after confirmed received

 

5. Not as expected/ Not fit

Applicable Action - Return

Charges - 10% restocking fee, exclude incurred postage & returned postage to be borne by customer.

 Action to be taken - 

1. Email us order number.
2. Returned item must be in original/unused/unopened/sealed condition.
3. We will provide you the return address.
4. Send with registered post.
5. Refund will be done in 2-3 working days after confirmed received.

  

6. Received late

Applicable Action - Exchange

Charges - n/a 

 Action to be taken - 

1. Applicable to product shipped with express shipping only.
2. Postage to be refunded as store credit.

 

 

*For item under exchange, replacement with other same value item or Refund only can be done if the same item is out of stock.

*We advise you to email us to find out more about the product if you are unsure or do intensive research before ordering.

 

 


 Good news! Countries available for local return facility

 - United States & Canada 

-  What does this mean?

You can now return to our facility in US with cheaper postage.

 

*We are looking for partners to handle our return packages. If you are from Turkey/ Italy / Spain / Germany / France / United Kingdom, feel free to email to [email protected]/ [email protected]